Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities. Here's how Microsoft Dynamics CRM can help your employees make better business decisions and get a clearer view of your customers.

Microsoft CRM 3.0 is available in two editions. Microsoft Dynamics CRM 3.0 Small Business Edition is installed on Windows Small Business Server and is for organizations with 75 or fewer users.
Microsoft Dynamics Professional Edition is installed on Windows Servers operating systems and can be used by many organizations.
There are three types of client applications for CRM 3.0: Web Client, Desktop Client for Microsoft Office Outlook and Laptop Client for Microsoft Office Outlook. Users can use both an Outlook Client and the Web Client, however only one version of the Outlook client can be installed at a time.